Policy
Refunds and returns
Homy batter is a fresh, perishable food made to order and sold without preservatives. Once a pack has left our counter it cannot be taken back, chilled again and sold to anyone else.
Returns and refunds are not accepted
We do not accept returns and do not give refunds for a change of mind, for ordering the wrong item or quantity, or where nobody is available to receive the order at the agreed delivery time. Please check your order before you confirm it.
When we will put it right
We stand behind what we grind. Contact us within 12 hours of delivery if any of the following applies:
- The batter arrived spoiled, or sour well beyond normal fermentation.
- The pack was damaged, split or leaking on arrival.
- You received the wrong product, or a different quantity from the one you ordered.
- Your order did not arrive at all.
Keep the pack and send us a photograph on WhatsApp at +91 75502 82944. If we agree something went wrong at our end, we will replace the item on the next delivery or refund that item, whichever you prefer.
Cancelling an order
You can cancel free of charge until 6 PM on the day you order, because we grind that night for the next morning. After 6 PM the batter has been made for your order and it can no longer be cancelled.
How an approved refund is paid
We take cash on delivery only. A refund is paid in cash on your next delivery, or by UPI to a number you confirm with us. Please allow up to 3 working days.
Talk to us first
Nothing in this policy takes away rights you have under the Consumer Protection Act, 2019. If something is wrong with an order, tell us and we will sort it out.
WhatsApp or call +91 75502 82944
Email reach@homyfood.in
Homy Food, No. 66/100, Avvai Nagar Main Road, Thiruvanmiyur, Chennai 600041, Tamil Nadu
Last updated 20 September 2026.